The delivery of a major infrastructure project can take years involving thousands of different steps and activities. Any construction project will involve a client specifying and defining what they want and engaging a contractor to deliver this for them. An important question to ask is, how over the completion of thousands of different construction activities, how does the client actually verify what is being built is what they want? Well, that is where the topic of construction quality and completions management comes in.

Construction Quality and Completions consists of the tools and processes used to ensure that the end product matches the original requirements.

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A construction project exists to satisfy some need or objective. These are the client’s requirements. A client may want a new water treatment plant built. Through a feasibility study, they will have identified a need for it. They may require it to process a certain amount of water, operate with certain reliability, fit on a block of a certain size block of land, and so on. These requirements are captured in project requirements documents such as specifications, standards or a concept design.

A design consultant will take these requirements and develop the project design. The design consists of the drawings and specifications that describe in detail what is to be constructed. So while the original project requirements may detail they need a water treatment plant that can process a certain amount of water, the design tells the contractor exactly what equipment they need to order, where the equipment is to be installed, the walls and roof details the equipment will sit in and so on. There needs to be sufficient detail in the design so somebody can go out and construct it.

Critically important to understand though, is that what the design is telling the contractor to build, needs to capture all of the client’s requirements. During the design process, the client will review and sign off on the design and their will be checks in place to ensure all of the project requirements are captured in the design. Depending on the contract model the client used to engage the contractor, will depend on whose responsibility it is to produce the design. So under a design and construction contract, the contractor will engage a consultant to develop the design while under a construct only contract, the client will develop the design.

Therefore, quality on construction projects, is focused on proving that what has been built matches what was detailed in the design. Where possible, the quality process will attempt to evidence that the original client’s requirements have been met, but usually this is more difficult. In practice, the focus is on proving that what has been constructed matches the design. It’s important to note here, that proving that the design matches the original client requirements is not part of construction quality and completion. That falls under the topic of design management and will be covered in our design management course.

Completions management focuses on the handover of the finished product back to the client. The client will have specific requirements relating to the handover of the project. For example, the contractor may be required to provide spare parts, warranties, training and so on, depending on the project particulars. The understanding, management and delivery of these requirements is completions management.

Construction Workers

construction quality and completions course

Our online course on construction quality and completions will teach you the fundamental concepts you need to understand about this topic. The course has over two hours of practical content including lectures, quizzes and practice activities. The course is broken down into three separate sections.

Section 1 introduces you to the key concepts you will need to understand including:

  • An introduction and key concepts

  • The importance of the topic

  • Quality and completions across the construction project life cycle

  • Quality

  • Commissioning

  • Completions

Section 2 then focuses specifically on quality management. The topics covered are:

  • The Quality Management Plan

  • The Work Breakdown Structure

  • Inspection and Test Plans

  • Commissioning

  • Material Data Records

  • Non-Conformances

  • Quality and Design

  • Effective Quality Management

Section 3 focuses on completions. The topics covered are:

  • The completions and handover process

  • Planing for project completion

  • The handover process

  • Post completion

If you feel like this course would be of value to you and support you on your construction management journey, check out the below link to it on Udemy: